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Annual Conference: Featured Speakers

Keynote: Carol Horner

Carol Horner is the Founder of Synchronicity, Inc. She works with teams, leaders, and organizations seeking to grow and make a productive and positive impact. Carol’s strengths lie in her ability to custom-design and implement learning and organization development programs in leadership development, team development, communication, productive conflict, and change management. She integrates the ideals of diversity, equity, inclusion, and belonging learning into all her consulting and talent development work.

Carol created the Spiral of Accountability™ that takes the complex dynamic of human self-talk and interactions and simplifies it into a visual representation that allows people to identify, name, and understand what is happening with them and those around them. It then shows a pathway toward improving their reactions. She released the book The Spiral of Accountability in April 2024, and has a new book release planned for June 2026.

Keynote: Bill Busch

Bill Busch brings 30 years of Division I football coaching experience, including work alongside legends such as Tom Osborne, Urban Meyer, and Barry Alvarez. He earned a National Championship ring at LSU while coaching under Ed Orgeron, and most recently served as Special Teams and Defensive Coordinator at the University of Nebraska. 

Busch has been recognized as co-defensive back coach of the year and one of the top 25 recruiters in the nation (by Rivals.com). He played a key role in recruiting future NFL #1 overall picks Joe Burrow and Alex Smith early in their careers.

Drawing on decades of experience in the fast-paced world of football, Busch offers perspective that goes well beyond the game. He explores how to embrace opportunities to pivot, the power of preparation, and the potential of true teamwork. Whether you're a sports fan or not, you'll walk away with a fresh lens on how you approach challenges in your own work and life.

 

AACRAO Board Representative: Tiffani Robertson, Ph.D., MBA

Tiffani Robertson, Ph.D., is Director of Academic Services for the College of Business at Governors State University. She is a higher education leader with two decades of experience driving student success, transfer innovation, and enrollment strategy. She began her career as a student worker at DeVry University and progressed into increasingly senior roles, including Senior Transfer Credit Coordinator and Team Lead. While at DeVry, she earned her M.B.A. with a concentration in Marketing.

Robertson later served as the Coordinator of Articulation and Degree Audit at Northeastern Illinois University, where she led the development of the university’s first degree audits, articulation agreements, and transfer guides. In 2013, she joined Governors State University, where she has served as Admissions and Records Supervisor, Associate Director of Admissions, Associate Director for Enrollment Management, and, currently, the Director of Academic Services for the College of Business. In this role, she oversees enrollment, retention, and student engagement.

Robertson is also an adjunct faculty member at both Governors State University and Southern New Hampshire University, teaching courses in business and communication. In Spring 2024, she earned her Ph.D. in Educational Administration Foundations—Higher Education from Illinois State University.

A committed leader in professional organizations, Robertson is the current Vice President for Leadership and Management Development for the American Association of Collegiate Registrars and Admissions Officers (AACRAO). Her prior service includes chair of the Nominations and Elections Committee, Chair and vice-chair of the Policies and Practices Committee, and membership in AACRAO’s Black Caucus, Women’s Caucus (as a founding member), and the Member Engagement and Outreach Committee. She is also the immediate Past President of IllinoisACRAO, where she previously served as District Chair-Elect, Equal Educational Opportunities Officer, and Communications Manager.